Our Team
Tom WaitzmanPresident and CEO
Tom creates the vision for DPS and serves as the primary client representative for DPS’ dealership customers. He believes in the face-to-face approach, continually visiting dealerships to build relationships based on solving problems. A self-started entrepreneur, he put his extensive car stereo industry experience, dealership expertise and drive into starting DPS in 2009, and grew the company to 15 employees servicing over 30,000 vehicles in the past five years. “I get true fulfillment from every part of this business,” he says. “It’s very satisfying to help dealerships grow, while at the same time giving their customers a better experience behind the wheel. I credit having a great team here at DPS. I don’t know if I could continue to accomplish this without them.”
Danny MontielGeneral Manager
Even though Danny has a generic-sounding title, his primary duty here at DPS is very specific: make customers happy. A four-year team member, Dan ensures that all our processes run smoothly so that people and parts are where they need to be, on time and in order. In addition, he interacts directly with customers to happily fulfill custom requests. “It’s great to see the company grow, with dealerships utilizing our tools and services to ensure their customers are getting the very best for their vehicles,” he says. “I enjoy making sure that our customers are satisfied with our services and making sure our daily process is successful each day.”
Melissa SalgadoCustomer Service Manager
Melissa is responsible for keeping the shop moving. She is often the customer’s first contact, answering phones, taking appointments and servicing walk-in clients. With DPS for two years, Melissa also places parts orders and makes sure technicians have what they need to keep customers happy. “It’s great to be appreciated and acknowledged for the good we do,” she says. “That is something that is not always found within a company. I can honestly say that it’s been a pleasure since day one working for DPS. From management to team members, everyone is very professional and easy to get along with.”
Paolo PuzzoSenior Technician
Paolo performs onsite sales, support and installation at our many new car dealerships throughout the Chicago area. A seven-year employee, he has an extensive background in beautifying and accessorizing vehicles with an eye for detail that brings back the new-car look. “I love working in an environment where everyone gets along, is willing to work together to get the job done, and still be able to have a good laugh after a long day,” he says. “It brings you peace of mind that you are hard-pressed to find anywhere else.”
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